Pretty Dead Things takes no responsibility for items damaged in shipping. We take the up most care in the packaging and handling of products and follow all appropriate shipping guidelines. Insurance can be added to any merchandise for a fee just add this request in your order. All shipping information will be provided to you upon purchase, in the event of a delay or a damaged item please reach out immediately so all appropriate facilities and paperwork can be notified and reported. COVID 19 Shipping Delays: Due to the covid 19 pandemic the shipping facilities are experiencing overwhelming delays, limited transportation, and staff shortages. This may cause longer shipping times. Pretty Dead Things has no responsibility or control over any shipping delays you may experience. Shipping delays are not grounds for a refund. We monitor all shipping in the event of a delay please reach out so we can get in contact with the appropriate facilities. Insurance can be added to any packages for a fee. As always Thank You and stay safe!